The Number

Support

The Number is a golf caddie for your iPhone. Stuck, or something feels wrong on the course? Write to us.

Get help

Write to . A real person reads it. To help us fix it, say:

  • which course and hole you were on, and which shot;
  • what your caddie called;
  • what you expected instead.

A screenshot helps, and so does the version number at the bottom of Settings, About. If something failed, tap Report a problem in Settings, Error reports and send us the code it gives you.

Getting an invite and signing in

The app is invite-only for now. Request an invite and tell us which course to map next. The sign-in screen links there too.

  1. When your invite is approved, you get an email with how to install the app on your iPhone or iPad. It needs iOS 18 or newer.
  2. Open the app and type the email address the invite went to. Only that address gets in.
  3. Tap Email me a code and type in the code we email you. It can take a minute, so check spam too. Tap Send a new code if it doesn't come.

Have an older account with a password? Tap Use a password instead. No invite email, or not sure which address it went to? Write to us.

Deleting your account

In the app, open Settings, Account, Delete my account, type delete and tap Delete account. That removes your account, your bag and notes, and every round and shot from our servers. It can't be undone, and backups clear within 35 days. Any shots that haven't been sent yet are lost, so send them first if you can.

Can't get into the app? Email from the address on your account and we delete it within 90 days.

What the app sends

Your caddie is an AI. The app asks before anything goes to it, and you can say Not now and get distances only. If you agree, each call sends:

  • the shot: where you are on the hole as measured distances, the hazards, your lie, wind and weather;
  • your game: your clubs and how far you hit them, your usual shape and miss, recent shots and notes;
  • what you type or say to your caddie.

Your name, email address and username are not sent. Change your answer any time in Settings, Caddie, AI caddie; What is sent there shows the same list.

What we store, who else sees what, and for how long is in the privacy policy.

Common fixes

Distances are wrong, or it says “location off”

The app measures from your position, so it needs location while it is open. On the iPhone open Settings, Apps, The Number, Location, choose While Using the App and turn on Precise Location. Until GPS finds you, the app measures from the tee or your last spot and says so on the hole; drag the ball to where you are.

Shots say “unsent”

No signal on the course is fine. Shots and scores are saved on your phone and sent when you have signal again with the app open, and the “unsent” count goes away. Don't delete the app while anything is still unsent.

Your caddie doesn't answer

Your caddie needs signal. Without it you still get your distances; tap Retry when you're back in range. If it says the AI caddie is off, tap Turn it on.

Holding the mic does nothing

Open Settings, Apps, The Number and allow Microphone and Speech Recognition. You can always type instead.

Android

The app is not on Android yet. Request an invite anyway and pick Android, so we know you're waiting.